Exchange Policy

Our goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE! (Product must be eligible for exchange, see below).

No Restocking Fees! HelloWigs.com.au will waive all fees associated with your eligible exchange. Shipping charges will apply.

How To Exchange or Return

Repackage your item(s) along with the original receipt,and mail it to the address on P.O box 647 Doncaster VIC Australia 3108, within 7 days of receipt of original shipment

Return Policy

We gladly accept returns on all eligible products (see below). We do not sell refurbished or previously owned products therefore, in order to return these products to the manufacturer, a 25% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, remaining balance will be refunded to the payment method submitted with your original order.

It may take 4-5 business days for your exchange/return to reach the Hello Wigs Center. Once it is received and inspected (usually within 2 business days of receipt) your refund will be processed and automatically applied to your original payment method. Please note that, depending on your credit card company, it may require an additional 2-10 business days for your credit to post to your account.

Exchange or Return Product Eligibility

Eligible Products:

• In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
• Odor-Free (Any odors on the product will render the product ineligible for exchange)
• Item(s) must be returned within 7 days of receiving your original order.

Ineligible Products:

• Costume/cosplay wigs, last call or clearance items, discontinued items, care products, accessories, liquids, special order items and wholesale orders.

If your product is ineligible for exchange or return, we will email you the option of:

• Returning the item(s) to you at your cost
• Donating the item(s) to the Australia Cancer Society (receipt of donation available upon request). You will receive a coupon for 20% off a future purchase with wigs.com for your donation to charity.

Ineligible item(s) will be automatically donated 30 days after receipt.

NOTE:A wig hygiene guard is provided with every wig order for use when trying on the wig. Use of this guard helps to maintain the product's eligibility for exchange/return.